If you have any questions or need assistance regarding your order, please don’t hesitate to reach out to our dedicated customer support team at Support@mominic.com. To expedite assistance, kindly provide your email, telephone number, order number, or tracking number when contacting us.

Our order processing typically takes up to 3 days, with an additional 3 days for shipment preparation. Shipping times may vary depending on your location. For domestic orders within the United States, please allow an estimated delivery time of 1-3 weeks. International orders may take approximately 3-4 weeks.

At Mominic.com, we prioritize swift delivery. Once you’ve successfully submitted your order, our warehouse processes it within two business days. Subsequently, your order undergoes picking, packing, and dispatch. Please note that delivery times may vary based on your location and potential courier screenings. Our standard delivery times range from 12-15 business days, but please be aware that external factors beyond Mominic.com and our courier’s control, such as extreme weather conditions and technical issues, may affect these estimates.

You have the flexibility to cancel or edit your order while it’s in the “Processing” status. Once the status changes to “Shipped,” cancellations or edits become unavailable. Please be mindful that cancellation requests cannot be undone.

In the event of non-delivery, we recommend contacting the carrier to verify the delivery address. Additionally, kindly provide your phone number to initiate a claim against the carrier for package tracing. Typically, search results become available within one week.

If you receive a damaged order, please initiate a return request by contacting us via email within 3 business days after receiving your package. To assist us in processing your order refund, document any visible damages or operational issues (if the product doesn’t work) with digital photographs, and provide detailed proof.

Following authorization for returning an item, please closely monitor the return tracking number. Once the item is delivered to our warehouse, we will issue a refund within 5-10 business days.

If you receive defective items, you can contact us for a full refund. Most of our products can be returned within 30 days of purchase, provided they are in sellable condition with their original packaging, tags, and a receipt. Please note that shipping costs for returns are generally the responsibility of the customer.

If you encounter difficulties paying by credit card, we recommend using a bank debit card as an alternative method to complete your order.

Rest assured, no invoice will be included in your package. If you require an invoice, please contact our customer service, and we will provide a screenshot of your order details.

Order cancellations are infrequent but may occur due to various reasons, including limits on available quantities, item out of stock, price or other listing errors, additional information required by our Credit and Fraud Avoidance department, or unavailable carriers or shipping methods. You will receive an email notification in case any part of your order is canceled or if we require additional information to process your order.

Order delays can result from factors such as items going out of stock after order placement. We are actively adapting to meet increased demand for popular items. Real-time order updates are sent via email as inventory and procedures allow.

We frequently run promotions and offer discounts to enhance your shopping experience. Stay updated on our latest offers by regularly visiting our website or subscribing to our newsletter.

To assist you in selecting the correct size for clothing and footwear, we provide size charts on our product pages.

For detailed information on our returns and exchanges policy, please refer to our dedicated page on our website.

Please note that we do not offer warranty or repair services for our products. We diligently inspect all products before shipping to ensure they are of the highest quality and brand new.

We value your feedback and suggestions. Please do not hesitate to contact our customer support team with any comments or ideas you may have.

To unsubscribe from our marketing emails, simply click the “unsubscribe” link located at the bottom of any email you receive from us.

We prioritize data privacy and security. Refer to our Privacy Policy for comprehensive information on how we handle your personal information.

For products currently out of stock, we do not offer back orders. You can monitor product availability on our website and place an order once the item becomes available.

Please be aware that customs and duties charges for international orders are the responsibility of the customer. Check your local customs regulations for more information.

We employ industry-standard encryption and security protocols to safeguard your payment information during online transactions.

In cases where an item is marked as delivered by the shipping carrier and is subsequently reported as stolen, we cannot assume responsibility. However, if the item is marked as not delivered or lost during transit, we will arrange for a replacement.

At present, we do not offer gift cards or gift certificates on our website.

In the rare event of a product recall or safety concern, we will take immediate action to notify affected customers and provide guidance on returning the product or taking necessary precautions.

For comprehensive information on our price adjustment process, please refer to our dedicated policy page on our website.

Easily monitor the status of your order by logging into your account on our website and accessing the “Order History” section.

We do charge 20% restocking fees for returned items in their original condition. However, please review our Returns and Exchanges policy for specific details.

During the checkout process, you can include special delivery instructions in the designated field. We will make every effort to accommodate your requests.

For inquiries regarding bulk or wholesale orders, please reach out to our customer support team. They will be delighted to assist you in discussing options and pricing.

Upon the shipment of your order, you will receive a tracking number via email. Use this tracking number to monitor the shipping progress of your order.

If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible, and we will do our utmost to assist you with the address change if the order has not yet been shipped.

At Mominic, we are dedicated to providing our customers with high-quality, authentic products. We source our products from reputable suppliers and conduct thorough quality checks before shipping them to our customers. If you ever receive a product that does not meet your expectations or suspect it to be counterfeit, please contact our customer support team, and we will promptly address your concerns and take appropriate action.